I’m sure at one point or another you have been on a website with Live Chat capabilities. Maybe you have thought about investing in a Live Chat service for your own business, but aren’t completely sure if it is worth it… What the benefits are… Why it is even beneficial… Today we will be breaking down the top benefits of Live Chat software so you can make an informed decision for your business.
Live Chat is a wonderful inexpensive option. Many of the Live Chat companies tend to be much less expensive than traditional phone services, costing about 20-30% less.
Live Chat is capable of providing extremely rapid results to user problems. Forgotten passwords? 404 errors? Customer issues? On average, it takes less than a minute to resolve a query using Live Chat software!
According to the American Marketing Association study, live chat can increase conversions by 20 percent or more! It is also stated that the ROI from typical Live Chat software is approximately 300%. Finally this study also concludes that customers who use Live Chat are three times more likely to make a purchase!
If you want a convenient communication option that your clientele will love, then Live Chat is perfect. Not only it is easily accessible, negating the need for users to search for contact information, it also allows users to continue using your site with minimal interruption while still communicating with your team.
Breaks Down The Language Barrier
No more worry about the language barrier for international businesses. Live Chat has the capability to translate back and forth in real time, making it simple for individuals of different languages to communicate!
Built in Analytics
In the back end, Live Chat gives you access to some really impressive and useful analytics. With your software you can get reports on usage, customer satisfaction, agent performance and more all in real time!